FORMATIONS |
Fiche détaillée d'un cours
 | MANAGING CONFLICT THROUGH MEDIATION | ||
2018-2019 | FrIESEG School of Management
(
IÉSEG
)
| ||
Code Cours : | 1819-IÉSEG-M1S1-NEG-MA-EI22UE | NEGOTIATION | |
| Niveau | Année de formation | Période | Langue d'enseignement |
|---|---|---|---|
| Master | 1 | S1 | FrEnglish |
| Professeur(s) responsable(s) | AS.DE PAUW |
|---|---|
| Intervenant(s) | AS.DE PAUW |
- Ce cours apparaît dans les formations suivantes :
- IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS
- IÉSEG > IESEG Degree - Programme Grande École > Semester 2 > 2,00 ECTS
Pré requis
No mandatory prerequisites in terms of theoretical or practical knowledge. Students should be motivated to prepare well for each stage of the course and engage in active participation during the sessions and mediation simulations.
Objectifs du cours
At the end of the course, the student should be to :
- Define mediation and understand when and how to use it to resolve conflicts
- Define an effective and productive mediation process with different phases in interpersonal and commercial disputes
- Realise a good diagnosis of the conflict at hand as an important step in the mediation process
- Reflect on one's individual behaviors in various conflict settings
- Design a plan for conducting a mediation
- Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,…
Contenu du cours
The course is highly interactive with many exercises and simulations. The content is learned in a combination of class lectures, practical assigments, simulations, and class discussions.
The following topics will be covered:
- Understanding disputes, conflict resolution, and the role of mediation
- The mediation process: Mediator roles, functions, approaches and procedures
- Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations
- Designing a plan for mediation
- Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes
The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection
Modalités d'enseignement
Organisation du cours
| Type | Nombre d'heures | Remarques | |
|---|---|---|---|
| Face to face | |||
| Coaching | 1,00 | Individual and group feedback based on mediation simulations | |
| Interactive class | 16,00 | Experiential learning (role plays, case studies), classroom reflections, individual coaching. Presence in the course is required, and participation is evaluated | |
| Independent work | |||
| Reference manual 's readings | 2,00 | Preparation for the course (readings, research papers related to alternative dispute resolution and mediation) | |
| Independent study | |||
| Estimated personal workload | 2,00 | Preparatory homework before and during the course, role play instructions of simulations. Drafting a written self-reflection final report | |
| Distance learning | |||
| Webinars | 2,00 | Students will play the Mediator simulator, which is an on-line training tool to get acquainted with the mediation process.Students take the simulator pre-course and post-course, and their results are compared to assess their progress | |
| Charge de travail globale de l'étudiant | 23,00 | ||
Méthodes pédagogiques
- Case study
- Coaching
- E-learning
- Interactive class
- Presentation
- Project work
- Research
Évaluation
The course is based on experiential learning and is evaluated accordingly. Grades are obtained based on:
- Students' preparation, presence and participation in class (30% preparation for the mediation cases and simulations, presentation, active reflection; 20% presence)
- Students' individual project: preparatory homework and readings; individual final report handed in after class - synthesizing and linking together the theoretical framework and acquired skills during the training (60%)
| Type de Contrôle | Durée | Nombre | Pondération |
|---|---|---|---|
| Continuous assessment | |||
| Participation | 0,00 | 0 | 30,00 |
| Oral presentation | 4,00 | 0 | 20,00 |
| Others | |||
| Individual Project | 10,00 | 0 | 50,00 |
| TOTAL | 100,00 | ||
Bibliographie
- How mediation works: Theory, research, and practice (Stephen Goldberg, Jeanne Brett, Beatrice Blohorn-Brenneur, 2017) -
- The mediation process: Practical strategies for resolving conflict - 4th edition (Christopher Moore, 2014) -
- Dispute resolution: Negotiation, Mediation and other processes - 5th edition (Goldberg, Sander, Rogers, Cole, 2007) -
Ressources internet
- IESEG Online
All materials and required readings will be made available for students on the ieseg online website
* Informations non contractuelles et pouvant être soumises à modification
