Ce cours apparaît dans les formations suivantes :
• IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS

Pré requis

- None

Objectifs du cours

At the end of the course, the student should be able to:
- Understand the concept of healthy workplaces and the role of conflict management for improving employee well-being;
- Understand the levels of analysis of conflict management techniques;
- Demonstrate competency in the basic elements of think critically, solve problems, and make decisions;
- Define, engage in, and develop effective conflict management techniques at different levels of analysis.

Contenu du cours

1. Introduction
2. Conflict management and employee well-being at interpersonal level: emotions and skills
3. Conflict management and employee well-being at group level: problem solving and constructive controversy
4. Conflict management and employee well-being at organizational level: work environment and dispute resolution systems

Modalités d'enseignement

Organisation du cours

Méthodes pédagogiques

• Case study
• Presentation
• Research

Évaluation

Participation at class, discussion, creativity and openness of ideas are important aspects in assessment. To further support meaningful learning, students will be provided with case studies or course-related topics, and be required to write an essay on their case summarizing in this way the key learning from the module.

Bibliographie

• Lewicki, R. J., Saunders, D. M., Minton, J. W., Roy, J., & Lewicki, N. (2011). Essentials of negotiation. Boston, MA: McGraw-Hill/Irwin. -

• Van Kleef, G. A., & Côté, S. (2018). Emotional Dynamics in Conflict and Negotiation: Individual, Dyadic, and Group Processes. Annual Review of Organizational Psychology and Organizational Behavior, 5, 437-464 -

• Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. -

• Dean Tjosvold, Alfred S.H. Wong, and Nancy Yi Feng Chen (2014). Constructively Managing Conflicts in Organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1, 545-568 -

• riedman, R. A., & Currall, S. C. (2003). Conflict escalation: Dispute exacerbating elements of e-mail communication. Human relations, 56(11), 1325-1347. -