Ce cours apparaît dans les formations suivantes :
• IÉSEG > MSc in Accounting, Audit & Control > Semester 2 > 2,00 ECTS
• IÉSEG > MSc in Business Analysis & Consulting > Semester 2 > 2,00 ECTS

Pré requis

Audit and consulting expertise, good understanding of finance ratios and performance measurement (ROE, ROA, leverage, internal transfer pricing issues), People Management,

Objectifs du cours

Have a critical understanding of the most important business drivers in a knowledge based organisation:
- understanding the underlying economics and building the right profitability metrics and key performance indicators,
- finding the appropriate leverage model,
- building, nurturing and overcoming challenges of managing multi-disciplinary expert teams,
- understanding the complexities of managing individual technical experts towards a common goal, and successfully collaborate within a intercultural team, including the impact of constructive personal feedback and guidance (AACSB AoL 4.B)
- defining the best remuneration and incentive models for private partnerships (lock-step, merit based, adhoc or sustained performance, etc.), and how to appraise the performance of a team (AACSB AoL 4.A)
- assess the values of the organization in which they work (AACSB AoL 1.A)
- measuring the importance of building trust with clients and understand that a quality product does not automatically equate with a quality service
- applying these concepts to professional services firms (audit, consulting, financial advisors, M&A firms, law, tax, architects, etc.) by breaking down complex organizational problems through the appropriate methodology
- proposing creative solutions within an organization (AACSB AoL 3.B)
- organizing change management processes (AACSB AoL 3.C)

Modalités d'enseignement

Organisation du cours

Méthodes pédagogiques

• Case study
• Interactive class
• Presentation
• Project work

Évaluation

30% Take home exam
10% Class Participation
60% Group project

Bibliographie

• David H. Maister, Charles H. Green & Robert M. Galford: The trusted advisor -

• David H. Maister: Managing the Professional Services Firm -

• Other articles David H. Maister (publicly available on his blog): Are Law Firms manageable? The anatomy of the consulting firm The courage to manage A great coach in action Making multidisciplinary practices work Advice to a young professional Other -