This class exists in these courses :
• IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS

Prerequisites

N/A

Learning outcomes

At the end of the course the student should be able to :
- define, engage in, and manage conflict so the benefit for all be created;
- develop relationships and value diversity of cultures;
- solve problems at a range of levels: interpersonal, team/group, organizational and between
governments; by applying behaviour for solving conflicts;
- solve intercultural problems, negotiate and bargain in the way so that individuals and groups and countries
can work effectively together in new era of globalization;
- implement strategies for managing disagreement at the point of conflict;

Course description

Conflict is natural, we have to accept it and learn to manage it. For every individual, group, organization and country, it is crucial to adapt the changes of the new era of globalization. That involves conflict management and diplomatic behaviour. There is no “globalization” or "international business" without existence of different ideas, values, ideologies, religion and mistrust. Conflict management works best when the parties involved in a disagreement are equipped to manage it themselves. Leaders get truly effective collaboration only when they realize that conflict is natural and necessary.

Class type

Class structure

Teaching methods

• Case study
• Interactive class
• Presentation
• Research

Assessment

Participation in discussion, creativity and openness of ideas are assessed. In order to further support meaningful learning, students will be provided with case studies or course-related topics, and finally be required to write an essay on their case summarizing in this way the key learning from the course.

Recommended reading

• Barbara A. Budjac Corvette. (2006).Conflict Management: A Practical Guide To Developing Negotiation Strategies. Prentice Hall -

• Murtezaj, V. (2013). Understanding International Negotiation and Conflict Management Strategise in Diplomacy. Organizational Cultures-An International Journal (a section of International Journal of the Knowledge, Culture and Change Management). -

  Volume 12, number 2, pp. 45-53

Internet resources

• IESEG Online