OUR ACADEMIC DEPARTEMENTS

Lesson details

MANAGING CONFLICT THROUGH MEDIATION
2018-2019	EnIESEG School of Management ( IÉSEG )
Class code :	1819-IÉSEG-M1S1-NEG-MA-EI22UE	NEGOTIATION

Level	Year	Period	Language of instruction
Master	1	S1	EnEnglish

Academic responsibility	AS.DE PAUW
Lecturer(s)	AS.DE PAUW

IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS
IÉSEG > IESEG Degree - Programme Grande École > Semester 2 > 2,00 ECTS

Prerequisites

No mandatory prerequisites in terms of theoretical or practical knowledge. Students should be motivated to prepare well for each stage of the course and engage in active participation during the sessions and mediation simulations.

Learning outcomes

At the end of the course, the student should be to :
- Define mediation and understand when and how to use it to resolve conflicts
- Define an effective and productive mediation process with different phases in interpersonal and commercial disputes
- Realise a good diagnosis of the conflict at hand as an important step in the mediation process
- Reflect on one's individual behaviors in various conflict settings
- Design a plan for conducting a mediation
- Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,…

Course description

The course is highly interactive with many exercises and simulations. The content is learned in a combination of class lectures, practical assigments, simulations, and class discussions.
The following topics will be covered:
- Understanding disputes, conflict resolution, and the role of mediation
- The mediation process: Mediator roles, functions, approaches and procedures
- Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations
- Designing a plan for mediation
- Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes

The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection

Class type

Class structure

Type of course	Numbers of hours	Comments
Face to face
Coaching	1,00	Individual and group feedback based on mediation simulations
Interactive class	16,00	Experiential learning (role plays, case studies), classroom reflections, individual coaching. Presence in the course is required, and participation is evaluated
Independent work
Reference manual 's readings	2,00	Preparation for the course (readings, research papers related to alternative dispute resolution and mediation)
Independent study
Estimated personal workload	2,00	Preparatory homework before and during the course, role play instructions of simulations. Drafting a written self-reflection final report
Distance learning
Webinars	2,00	Students will play the Mediator simulator, which is an on-line training tool to get acquainted with the mediation process.Students take the simulator pre-course and post-course, and their results are compared to assess their progress
Total student workload	23,00

Teaching methods

Case study
Coaching
E-learning
Interactive class
Presentation
Project work
Research

Assessment

The course is based on experiential learning and is evaluated accordingly. Grades are obtained based on:
- Students' preparation, presence and participation in class (30% preparation for the mediation cases and simulations, presentation, active reflection; 20% presence)
- Students' individual project: preparatory homework and readings; individual final report handed in after class - synthesizing and linking together the theoretical framework and acquired skills during the training (60%)