This class exists in these courses :
• IÉSEG > IESEG Degree - Programme Grande École > Semester 2 > 2,00 ECTS

Prerequisites

Statistics & Probability distributions. Awareness of lean an advantage.

Learning outcomes

At the end of the course, the student should be able to:
- understand the main philosophical issues of quality management,
- use the role of quantitative models that enable individual companies to operate cohesively as a single business, and
- understand 'rubbish in-rubbish out' and the need for precise measurement
- understand how philosophical and quantitative models enable the company to set up and maintain world class processes

Course description

- Introduction to quality, definitions, examples, uses in industry, services and governance
- Process management, yield, opportunity costs of quality,
- Leadership, improvement project philosophies and structures
- Quality control, assurance, precision and accuracy, practical issues (Gage R&R)
- FMEA
- Stakeholder satisfaction
- Statistical Quality Control Tools, methods and examples
- Programs of excellence

Class type

Class structure

Teaching methods

• Case study
• Coaching
• E-learning
• Interactive class
• Project work
• Research
• Seminar

Assessment

Recommended reading

• Operations Management - Heizer and Render ((Latest Edition) Chapter 5 Design of Goods and Services, Chapter 6 Total Quality Management, Suppliment 6 Statistical Process Control, Chapter 17 Maintenance and Reliability) -

• Laframboise (2009) The Quality Management Situation - An Introduction, Chapter 22, in The Global Business Handbook: The Eight Dimensions of International Management, by Newlands and Hooper, (2009) Gower. Copies available from IESEG librarian. - -

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• Quality is Free: The Art of Making Quality Certain - Crosby P. (1979- McGraw-Hill Book Company, New York) -

• Quality Without Tears: The Art of Hassle-Free Management - Crosby P. (1984- McGraw-Hill Book Company, New York) -

• Out of the Crisis - Deming, W.E. (1986, Press Syndicate, Cambridge UK) -

• What is Total Quality Control? The Japanese Way - Ishikawa, K. (1985, Prentice Hall, Englewood Cliffs) -

• Juran's Quality Handbook - Joseph Juran and A. Blanton Godfrey (5th edition, McGraw-Hill Professional Publishing) -

• Introduction to Off-line Quality Control - Taguchi, G. (1981, Central Japan Quality Control Association, Magaya, Japan) -

Internet resources

• IESEG Online