This class exists in these courses :
• IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS

Prerequisites

The prerequisites for this course are as follows:
(1) The students must have acquired background knowledge of industrial engineering and/or production/operations management. (2) The students must have sufficient knowledge of mathematics, statistics, and probability distribution.

Learning outcomes

- Design processes to serve customers in a timely fashion while maintaining high productivity,
- Understand the role of demand forecasting and generate forecasts using suitable forecasting techniques,
- Understand and further select suitable quantitative models to control processes such as high product quality can be maintained, and
- Understand the reasons for queues often seen in business processes and develop quantitative approaches to reduce queues.

Course description

• Process analysis and selection
• Demand forecasting
• Statistical process control
• Process capability
• Waiting line management

Class type

Class structure

Teaching methods

• E-learning
• Interactive class
• Project work

Assessment

Assessment will be based on participation to class discussions, solution to a group-based project, and a final exam.

Recommended reading

• There are no compulsory textbooks for this course. The below books are recommended for reading. Operations Management, W.J. Stevenson, 10th Edition, McGraw-Hill/Irwin, 2009, ISBN: 0070091773, 9780070091771. (Other editions are fine as well.) -

  (For demand forecasting, statistical process control, and process capability)

• An Introduction to Management Science: Quantitative Approaches to Decision Making, D.R. Anderson, Sweeney, D.J., William, T.A., Camm, J.D., and Martin, R.K., 13th Edition, South-Western Gengage Learning, 2011, ISBN-13: 978-1111532222. -

  (Other editions are fine as well.) (For waiting line management)

Internet resources

• IESEG ONLINE