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Lesson details

ASSERTIVENESS
2018-2019	EnIESEG School of Management ( IÉSEG )
Class code :	1819-IÉSEG-M1S1-DEV-MA-EI20UE	PERSONAL DEVELOPMENT

Level	Year	Period	Language of instruction
Master	1	S1	EnEnglish

Academic responsibility	B.BRIGADEAU
Lecturer(s)	Béatrice Brigadeau

IÉSEG > IESEG Degree - Programme Grande École > Semester 2 > 2,00 ECTS

Prerequisites

None. Students should be prepared to participate actively in class activities and to reflect upon various experiences including their own. Presence and participation will be taken into account for final grading.

Learning outcomes

At the end of the course the student should be able to :
• Distinguish between assertive, aggressive, passive and passive-agressive behaviours.
• Identify possible causes for lack of assertiveness.
• Develop self-knowledge
• Express assertively using specific verbal and non-verbal techniques.
• Grow self-confidence especially in conflicting situations.
• Request what they want in an assertive way.
• Disagree with the other person in such a way that helps them understand the matter without taking it personally
• Say No in both an effective and assertive way
• Deal with conflict while staying friends

Course description

Understand what Assertiveness is and how it differs from aggressive, passive or passive-aggressive behaviour.
Model and adopt assertive behaviours.
Gain self-knowledge through the use of personal developpment tools and techniques (the NLP TEA model,...)
Grow self-confidence by asserting core values, rights and responsibility.
Get acquainted with Steiner’s stroke economy :
•Request and ask for what you want and learn to react when your request is not registered
•Criticise using a step-by-step approach to give constructive feedback,
•Receive Criticism
•Express your disagreement , say No while staying friends
Implement clear and assertive communication :
• With tools like Berne's life positions, active listening, expressing needs, etc....
• Understand emotions and the important role they play in solving difficult situations
• Deal with conflict assertively to reach a positive win-win outcome( Gordon’s method and Rosenberg’s non violent communication approach)

Class type

Class structure

Type of course	Numbers of hours	Comments
Independent study
Estimated personal workload	2,00	Students are expected to answer a few questions showing what they've been learning/understanding, what strenghts/resources and assertiveness skills they've grown during the course as well as prepare a case study showing how they would use assertiveness.
Face to face
Interactive class	16,00	Students are expected to question themselves and find out about how assertive they are before, during and after the seminar. This can be achieved through:--the practise of activities and roleplays during the seminar.
Total student workload	18,00

Teaching methods

Case study
Interactive class

Assessment

Final assessment :
Open books written exam including a case study at the end of the course. Students' capacity to reflect on their experience as well as to grow and improve their relational skills and abilities to communicate in an assertive and positive way are evaluated both during the course and during the written exam. Penalty points will be applied in case of unjustified absences to the course.