OUR ACADEMIC DEPARTEMENTS |
Lesson details
 | WORKPLACE CONFLICT AND EMPLOYEE WELL-BEING | ||
2018-2019 | EnIESEG School of Management
(
IÉSEG
)
| ||
Class code : | 1819-IÉSEG-M1S1-NEG-MA-EI52UE | NEGOTIATION | |
| Level | Year | Period | Language of instruction |
|---|---|---|---|
| Master | 1 | S1 | EnEnglish |
| Academic responsibility | JM.LEON PEREZ |
|---|---|
| Lecturer(s) | JM.LEON PEREZ |
- This class exists in these courses :
- IÉSEG > IESEG Degree - Programme Grande École > Semester 1 > 2,00 ECTS
Prerequisites
- None
Learning outcomes
At the end of the course, the student should be able to:
- Understand the concept of healthy workplaces and the role of conflict management for improving employee well-being;
- Understand the levels of analysis of conflict management techniques;
- Demonstrate competency in the basic elements of think critically, solve problems, and make decisions;
- Define, engage in, and develop effective conflict management techniques at different levels of analysis.
Course description
1. Introduction
2. Conflict management and employee well-being at interpersonal level: emotions and skills
3. Conflict management and employee well-being at group level: problem solving and constructive controversy
4. Conflict management and employee well-being at organizational level: work environment and dispute resolution systems
Class type
Class structure
| Type of course | Numbers of hours | Comments | |
|---|---|---|---|
| Independent work | |||
| Research | 4,00 | Searching documents for the written report. | |
| Reference manual 's readings | 10,00 | ||
| Independent study | |||
| Estimated personal workload | 10,00 | Written report | |
| Face to face | |||
| Interactive class | 16,00 | In-class seminars with magistral lectures, role-play activities, and case studies. | |
| Total student workload | 40,00 | ||
Teaching methods
- Case study
- Presentation
- Research
Assessment
Participation at class, discussion, creativity and openness of ideas are important aspects in assessment. To further support meaningful learning, students will be provided with case studies or course-related topics, and be required to write an essay on their case summarizing in this way the key learning from the module.
| Type of control | Duration | Number | Percentage break-down |
|---|---|---|---|
| Continuous assessment | |||
| Participation | 16,00 | 1 | 25,00 |
| Others | |||
| Written Report | 24,00 | 1 | 75,00 |
| TOTAL | 100,00 | ||
Recommended reading
- Lewicki, R. J., Saunders, D. M., Minton, J. W., Roy, J., & Lewicki, N. (2011). Essentials of negotiation. Boston, MA: McGraw-Hill/Irwin. -
- Van Kleef, G. A., & Côté, S. (2018). Emotional Dynamics in Conflict and Negotiation: Individual, Dyadic, and Group Processes. Annual Review of Organizational Psychology and Organizational Behavior, 5, 437-464 -
- Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. -
- Dean Tjosvold, Alfred S.H. Wong, and Nancy Yi Feng Chen (2014). Constructively Managing Conflicts in Organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1, 545-568 -
- riedman, R. A., & Currall, S. C. (2003). Conflict escalation: Dispute exacerbating elements of e-mail communication. Human relations, 56(11), 1325-1347. -
* This information is non-binding and can be subject to change
