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Lesson details

Operational Management
2019-2020	EnISTC - L'ECOLE DES MANAGERS DE LA COMMUNICATION ( ISTC )
Class code :	1920-ISTC-M5S2-UE30-MANOPE	UE30

Level	Year	Period	Language of instruction
Master	5	S2	EnFrench

Academic responsibility	S.VIOLETTE , A.MILLECAMPS
Lecturer(s)	-

ISTC > Master in Economics and Business - Specialisation in International Business and Economics Engineering > Semester 1 > 2,00 ECTS
ISTC > Master in Economics and Business - Specialisation in International Business and Economics Engineering > Semester 2 > 2,00 ECTS

Prerequisites

Students should have faced various professional management situations during an internship or a project.

Learning outcomes

- Distinguishing the scope of strategic, organisational, and operational management.
- Knowing the main components of interpersonal and team management.
- Understanding the different forms of teamwork.
- Take in a few basic social skills.
- Knowing your natural management style and its characteristics.
- Understanding the interaction of managerial skills and social skills.
- Using a number of major tools such as delegating, refocusing, conducting individual interviews and meetings, managing time.

This course develops the following professional skills:
- Understanding, analysing and interpreting one’s environment (general knowledge), including the global context.
- Developing your personality with an emphasis on values of integrity, open-mindedness, tolerance, and respect.
- Applying “principles” to every action: diligence, autonomy, interdisciplinarity, innovation, inventiveness.
- Being able to lead a team and manage projects from start to finish, including in an international context.

Course description

1/ Scope and definition.
2/ Strategic management reminder: how strategy gives meaning and space to the operational manager.
3/ Organisational management reminder: quick overview of behaviour types and team profiles.
4/ Cultures and corporate culture: how culture influences a business and how it functions.
5/ Communication and PCM (Process Communication Model): Knowing your driving forces and your natural style, acknowledging others and adapting to succeed together depending on situations.
6/ Operational management: managerial skills principles – acknowledging, refocusing, delegating.
7/ Conflict management: methods and practice.
8/ Tools: meeting management and time management.
9/ Change and the manager of tomorrow: how to manage and think ahead of change.
10/ Conclusion: personal appraisal of knowledge and skills.