This class exists in these courses :
• Faculté de Gestion, Economie & Sciences - Masters - Master 2 International Management - S4 - 4 ECTS

Prerequisites

None

Learning outcomes

-Acquire understanding of ISO 9001-2015 principles and be able to use a PDCA approach to quality

-Acquire understanding and be able to put into practice a continuous improvement approach (DMAIC and Lean Management principles)

-Acquire tools and practice to be able to map and audit processes in the supply chain (Kaizen approach)

Course description

From Quality Management to Lean Management

- Quality versus Performance

- Issues related to the deployment of a Quality Management System

- The ISO 9001 2015 frame and core principles

- Monitoring performance, how?

Lean Management principles and tools

• Module 1 – Quality: Why? What?:

- What is quality? Common definitions, standards definitions

- What is a requirement?

- Defining quality: producer-based view versus customer-based view

- What is quality management?

- Quality management why? Targets, costs reduction, manage performance, develop competitiveness, cultivate customer loyalty

• Module 2 – ISO 9000 2015, global approach

- Conceptual framework: overview, PDCA process, 8 core principles, benefits of a QMS, why an ISO certified system fails?

- A 4-pillar structure:

- Management responsibility,

- Resource management

- Product realisation requirements and customer focus

- Measurement, analysis and improvement requirements of processes

- The mandatory procedures

- Changes between the 2008 and the 2015 version

• Module 3 – Lean Management principles and tools (Kaizen approach)

- DMAIC, Value Steam Mapping, wastes -Muda-, Root Cause Analysis (problem-solving approach) and solutions deployment (Action Plan and follow-up)

- Lean management philosophy: skills management and value creation

- Process analysis, how?

Class type

Class structure

Course with examples of ISO and Lean practices in companies

Short cases to be prepared in order to acquire concepts and vocabulary

Practice in Kaizen workshop: process analysis from mapping to Action Plan and solutions monitoring (case provided by C. Aubert-Baudequin)

Teaching methods

Assessment

Contrôle continu : coeff. 1

Recommended reading

• Lean Supply Chain – Logistics Management – Paul Myerson – MacGraw Hill
  La boîte à outils du Lean – Radu Demetrescoux – Dunod 2015
  Logistics and Supply Chain Management – Creating Value, adding networks – de Christopher Martin
  
  

Internet resources

• Christian Hohmann : http://christian.hohmann.free.fr/

  Institut Lean France:http://ilf-lean-services.com/

  L’ APICS : http://www.apics.org/

  Lean Entreprise Institut : http://www.lean.org/

  Portail AFNOR : www.afnor.org