This class exists in these courses :
• Faculté de Gestion, Economie & Sciences - Licences & Prépas - Licence 2 Internationale d'Economie et de Gestion - S4 - 2 ECTS

Prerequisites

B1 level in English

Learning outcomes

• Be able to analyze and classify conflicts (nature of conflict)

• Analyze your own personal behavior/ reactions when confronted with a conflict (conflict-resolution strategies)

• Identify and tackle conflicts in a constructive way (resolving differences)

• Conflict development (mechanism)

• How to deal with different characters/ personalities throughout a conflict

• How to react when confronted with negative feedback

• How to deal with your own emotions when facing a hostile person (confrontational communication)

Course description

1. Self-analysis

2. “Conflict” definition and conflict typology (symptoms and origins)

3. Conflict opportunities

4. Conflict dynamism

5. Personality types

6. Tackle conflicts constructively

7. Identification with conflict partner/opponent

8. How to react if confronted with criticism (active listening skills)

9. conflict styles

10. Havard concept –finding the best solution

11. conflict resolution talk

Class type

Class structure

Teaching methods

Assessment

Recommended reading

• Marshall B. Rosenberg, Nonviolent Communication : A language of Life, 2003, PuddleDancer Press

Internet resources

• • http://www.ted.com/talks/margaret_heffernan_dare_to_disagree

  • http://www.ted.com/talks/kathryn_schulz_on_being_wrong

  • http://www.ted.com/talks/margaret_heffernan_why_it_s_time_to_forget_the_pecking_order_at_work#t-644512