OUR ACADEMIC DEPARTEMENTS |
Lesson details
MANAGING AND LEADING A PROFESSIONAL SERVICES FIRM | |||
2022-2023 | EnIESEG School of Management
(
IÉSEG
)
| ||
Class code : | 2223-IÉSEG-PGP1S2-OPS-PGPCE01UE | OPERATIONS MANAGEMENT |
Level | Year | Period | Language of instruction |
---|---|---|---|
Post-Graduate Program | 1 | S2 | EnEnglish |
Academic responsibility | Y.FRANCIS |
---|---|
Lecturer(s) | Y.FRANCIS |
- This class exists in these courses :
- IÉSEG > MSc in Accounting, Audit & Control > Semester 2 > 2,00 ECTS
- IÉSEG > MSc in Business Analysis & Consulting > Semester 2 > 2,00 ECTS
Prerequisites
Audit and consulting expertise, good understanding of finance ratios and performance measurement (ROE, ROA, leverage, internal transfer pricing issues), People Management,
Learning outcomes
Have a critical understanding of the most important business drivers in a knowledge based organisation:
- understanding the underlying economics and building the right profitability metrics and key performance indicators,
- finding the appropriate leverage model,
- building, nurturing and overcoming challenges of managing multi-disciplinary expert teams,
- understanding the complexities of managing individual technical experts towards a common goal, and successfully collaborate within a intercultural team, including the impact of constructive personal feedback and guidance (AACSB AoL 4.B)
- defining the best remuneration and incentive models for private partnerships (lock-step, merit based, adhoc or sustained performance, etc.), and how to appraise the performance of a team (AACSB AoL 4.A)
- assess the values of the organization in which they work (AACSB AoL 1.A)
- measuring the importance of building trust with clients and understand that a quality product does not automatically equate with a quality service
- applying these concepts to professional services firms (audit, consulting, financial advisors, M&A firms, law, tax, architects, etc.) by breaking down complex organizational problems through the appropriate methodology
- proposing creative solutions within an organization (AACSB AoL 3.B)
- organizing change management processes (AACSB AoL 3.C)
Class type
Class structure
Type of course | Numbers of hours | Comments | |
---|---|---|---|
Independent study | |||
Estimated personal workload | 7,00 | ||
Group Project | 7,00 | ||
Face to face | |||
Interactive class | 8,00 | ||
lecture | 16,00 | ||
Independent work | |||
Reference manual 's readings | 12,00 | ||
Total student workload | 50,00 |
Teaching methods
- Case study
- Interactive class
- Presentation
- Project work
Assessment
30% Take home exam
10% Class Participation
60% Group project
Type of control | Duration | Number | Percentage break-down |
---|---|---|---|
Continuous assessment | |||
Oral presentation | 0,30 | 1 | 15,00 |
Participation | 24,00 | 1 | 10,00 |
Others | |||
Written Report | 0,30 | 1 | 15,00 |
Group Project | 7,00 | 1 | 30,00 |
Final Exam | |||
Written exam | 2,00 | 1 | 30,00 |
TOTAL | 100,00 |
Recommended reading
- David H. Maister, Charles H. Green & Robert M. Galford: The trusted advisor -
- David H. Maister: Managing the Professional Services Firm -
- Other articles David H. Maister (publicly available on his blog): Are Law Firms manageable? The anatomy of the consulting firm The courage to manage A great coach in action Making multidisciplinary practices work Advice to a young professional Other -
* This information is non-binding and can be subject to change